Contact Us

We are available to take your calls between office hours and we look forward to helping you with your healthcare needs.

Provide Feedback:

We welcome your comments and suggestions. Email us or submit a contact form. Please feel free to talk to your GP or Practice Manager or if you prefer, you can contact the Health and Disability Services Complaint Office on 1800 813 583.

Our Commitment to Your Feedback

At Grove Medical, your feedback is invaluable to us. We are committed to actively listening and responding to your concerns, suggestions, and compliments to continually improve our services. Your input helps us enhance the quality of care and ensure that every visit to our practice is a positive and fulfilling experience.

How We Respond to Feedback

• Timely Acknowledgment: Upon receiving your feedback, whether positive or negative, we ensure prompt acknowledgment. Your opinions matter, and we want you to know that we’ve heard you.
• Thorough Investigation: Each feedback received is carefully reviewed and investigated. We take the time to understand the root cause of any issues or concerns raised.
• Personalised Response: Our team provides individualised responses tailored to address specific feedback. For negative experiences, we extend our sincere apologies and explain the steps taken or planned to address the issue.
• Continuous Improvement: Your feedback drives our commitment to continuous improvement. We take your suggestions seriously and work tirelessly to implement changes that enhance our services and address any identified shortcomings.

How We Use Your Feedback to Improve

• Enhanced Service Delivery: Your feedback guides us in refining our services, optimising wait times, improving doctor-patient communication, and enhancing the overall patient experience.
• Transparent Communication: Insights from your feedback allow us to communicate more transparently about fees, appointment availability, and any changes within the practice. We aim to ensure clear and concise information at every touchpoint.
• Quality Assurance: Your feedback is integral to our quality assurance process. By addressing concerns and building on positive feedback, we continually strive to meet and exceed your expectations.
• Patient-Centric Approach: Your needs and preferences are at the forefront of our efforts. We use your feedback to tailor our services to better align with what matters most to you as our valued patient.

At Grove Medical, your satisfaction and well-being are paramount. Your feedback is the compass guiding us toward delivering exceptional care and service. We invite you to share your thoughts, as every insight plays a vital role in shaping the future of our practice.

Thank you for entrusting us with your care and thank you for being an integral part of our journey towards continuous improvement.